Your Helpdesk, on Autopilot.
Tickety is the AI-powered IT helpdesk that understands, learns, and resolves issues automatically — reducing ticket volume and technician workload by over 50%.
[Trusted by leading companies worldwide]
Why Choose Tickety?
We don't just manage tickets — we fix them. Tickety combines AI chat intelligence with automated ticket resolution, creating a helpdesk that learns from every issue.
AI Helpdesk Chat
Chat directly with your IT system — search, diagnose, and resolve issues using natural language. "Why isn't my VPN connecting?" → Tickety finds the fix instantly.
Automatic Ticket Resolution
Tickety recognizes common problems and runs safe, verified scripts automatically — saving hours of technician time.
Knowledge Base Intelligence
All your documentation, policies, and past resolutions unified into one searchable, AI-understandable source of truth.
Smart Analytics
Gain insights into response times, issue trends, and automation ROI — all in one dashboard.
Enterprise-Grade Security
All data encrypted in transit and at rest. SOC 2, ISO 27001, and GDPR-compliant infrastructure.
Flexible Deployment
Cloud or on-premise — your data, your control. Designed for MSPs and IT teams of any size.
[See Tickety in Action]
[Watch how Tickety transforms your workflow in just 2 minutes]
[Or schedule a live demo with our team] • Book a call
Product Roadmap
See what we're building and what's coming next for Tickety
AI Chat Assistant
Natural language chat for ticket search and resolution suggestions.
Knowledge Base Integration
Import docs, policies, and resolved tickets for instant AI access.
Automatic Resolution Engine (v0)
Executes pre-approved scripts safely.
Device Agent (v1)
Live telemetry and command execution.
Automation Library
Shareable "Fix Recipes" for common IT issues.
User Dashboard
Clean, real-time interface for tickets and automations.
Multi-Tenant SaaS
Manage multiple organizations with separate data.
Reporting & SLA Analytics
Track performance and ROI.
Integration Hub
Connect with Slack, Teams, and Jira.
Proactive Monitoring
Detect and fix issues before tickets are created.
AI Workflow Builder
Create custom automation flows without coding.
White-Label for MSPs
Rebrand Tickety for your clients.
What Our Customers Say
Real feedback from IT teams and MSPs using Tickety
"Tickety feels like having another technician on staff — one that never sleeps. It's saving us 6+ hours a day."
"The AI chat understands our environment instantly. It reduced ticket triage time by half within two weeks."
"Automatic resolutions changed everything. Our clients now experience near-instant fixes."
[How Tickety Compares]
[See why teams choose Tickety over the competition]
| Feature | T Tickety | [Competitor A] | [Competitor B] |
|---|---|---|---|
| [Real-time collaboration] | |||
| [Advanced analytics] | |||
| [Unlimited integrations] | |||
| [24/7 support] | |||
| [Custom workflows] | |||
| [API access] | |||
| [White-label options] |
Simple, Transparent Pricing
Choose the perfect plan for your needs
- Up to 10 tickets / month
- Basic chat + KB access
- Community support
- 1 technician seat
- Unlimited tickets
- Automatic resolution engine
- Advanced analytics
- Priority support
- Up to 10 technicians
- Everything in Professional
- Unlimited technicians
- Dedicated account manager
- Custom integrations
- SLA guarantee
- On-premise option
Meet the Team
We're a passionate team of builders dedicated to transforming IT support
Frequently Asked Questions
Got questions? We've got answers.
Get in Touch
Have questions? We'd love to hear from you.
Contact Information
hello@tickety.com
Live Chat
Mon–Fri · 9 AM – 5 PM EST
Office
123 Tech Street, San Francisco, CA 94105
Looking for support?
Check out our help center for instant answers to common questions.
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