Your Helpdesk, on Autopilot.
Fixety is an AI-powered IT helpdesk that doesn't just track tickets — it fixes them. We're building intelligent ticket intake combined with endpoint automation to eliminate repetitive L1/L2 work for small IT teams and MSPs.
We're looking for early design partners to shape the product. Get founder-level access and pricing.
What We're Building
Fixety will combine AI intelligence with real endpoint automation — not just chatbot replies, but actual fixes.
AI Ticket Intake
Tickets come in via email, portal, or chat. AI reads, classifies, and extracts what's actually wrong — no more back-and-forth asking users for details.
Endpoint Agent
A lightweight agent on each device collects logs, metrics, and system state. When AI knows the fix, the agent executes it — password resets, cache clears, disk cleanup, service restarts.
Approval-Based Automation
First time AI proposes a fix, you approve it. If it works, you can auto-approve that fix for future similar tickets. You stay in control while building a library of trusted automations.
Self-Updating Knowledge Base
Every resolved ticket becomes documentation. AI writes up what happened and how it was fixed. Your knowledge base grows automatically.
Product Roadmap
Here's what we're working on and what's coming next.
Ticket intake system and data model
Core backend for receiving and managing tickets.
Core dashboard UI
Web interface for viewing and managing tickets.
Windows endpoint agent (v0)
Initial agent for collecting system info.
AI ticket classification
Automatically categorize and prioritize tickets.
Agent-to-ticket connection
Link endpoint data to specific tickets.
Basic automated actions
Run pre-approved scripts for common fixes.
Approval workflow for new automations
Review and approve AI-suggested fixes.
Knowledge base auto-generation
Automatic documentation from resolved tickets.
Multi-tenant support for MSPs
Manage multiple clients in one system.
Integrations (Slack, Teams)
Connect with your existing tools.
Proactive monitoring
Fix before ticket is created.
AI workflow builder
Create custom automation flows.
White-label for MSPs
Brand the platform as your own.
Who's Building This
Ricardo Portillo
Co-Founder
Handles business, product, and development. Background in IT automation and endpoint operations. Building Fixety to solve problems he's lived through.
Nathan Owens
Co-Founder
Senior Cloud & Security Engineer. Former team lead with hands-on ticket experience. Leads technical architecture and infrastructure.
Pricing
We're finalizing pricing during our pilot program. Early design partners will get founder-friendly rates and direct input on the product.
Planned tiers will include options for small IT teams, growing teams, and MSPs with multi-client needs.
Get in Touch
Have questions? We'd love to hear from you.
Contact Information
ricardo.andres.portillo@outlook.com
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